Clarity, direction and a path forward for contact centers.

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  • 25+ years of contact center experience.

  • 100+ assessments, transformations and technology selections.

  • $100M+ client savings and value creation.

Why Team Rebus?

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What you get

  • Objective view of your contact center, measured against best practices

  • Clear set of opportunities across the operation

  • Prioritized list of what’s worth fixing

  • Quantified value at stake and expected benefits

  • Roadmap you can confidently execute

Our capabilities

We work across the core components of your operation:

Workforce management, scheduling, intraday, capacity planning

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Run the operation

Quality management, performance management, reporting, KPIs

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Measure what matters

Systems for managing, operating model, process excellence

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Improve how it works

AI readiness and automation

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Prepare for what’s next

How we work

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Data collection and analysis, interviews, observations, focus groups, surveys and best practice assessments.

We build an objective view of how your operation actually runs.

01

Discovery

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Regular client touchpoints, working sessions and future-state design workshops.

We listen, challenge and incorporate your input to align on what matters.

Communication and Collaboration

02

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A prioritized roadmap with value at stake tied to each opportunity.

We walk you through it, refine it and leave you with a plan you can execute.

03

Defined Path Forward

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What our clients have to say

  • "Steve worked wonderfully with our team and met the urgent needs the project demanded."

    -Maurice Sevigny, Head of Enterprise Architecture & Strategy at Servus Credit Union

  • "Demonstrating a keen understanding of our unique challenges and strengths, Steve crafted customized strategies that yieded remarkable results."

    -Tahasin Alam, CTO Belong Health

  • "It was clear from the start Steve had been doing this for years, as his approach was disciplined, thoughtful and far reaching."

    -Deena Otto, CEO Southland Credit Union

  • "Steve is one of the best among all people I have ever worked with."

    -Dave Woods, Account Executive Voyage Advisory

  • "Steve represents everything you would ask for in a consulting executive."

    -Shane Kent, Global CRO

  • "His professionalism and dedication to our project was awesome. I can’t recommend Steve highly enough."

    -Nick Pride, Call Center Manager Cengage

  • "I had the privilege of working with Steve during a CCaaS RFP process. His guidance and expertise were invaluable."

    -Jeff Walker, CEO CredEvolv

  • "Steve conducted an assessment of our center. His work is exceptional and highly recommended for anyone seeking to improve their contact center operations."

    -Linda Adler, VP Customer Service NBME