Clarity, direction and a path forward for contact centers.

A group of people sitting around a wooden table in a modern office or coworking space, engaging in conversation. There is a woman working on a laptop in the background near large windows.

You know something needs to change. You’re just not sure what to do next. We step in, help you sort it out and define what to do next.

Why Team Rebus?

An astronaut standing on the moon's surface with Earth visible in the background through a large window or viewport, surrounded by stars.

What you get

  • Objective view of your operation, measured against best practices

  • Clear set of opportunities across the operation

  • Prioritized list of what’s worth fixing

  • Value at stake assessment and guidance

  • Roadmap you can confidently execute

Our capabilities

We work across the core components of your operation:

Workforce management, scheduling, intraday, capacity planning

Person in a green top and black pants observing a digital flowchart or network diagram on a white background.

Run the operation

Quality, performance management, reporting, KPIs

Illustration of a person in black suit looking at various data charts, including a line graph, bar graph, and pie chart, all with green and black elements.

Measure what matters

Systems for Managing (SFM), operating model, process design

An illustration of a person with black hair wearing a green shirt, standing with arms crossed, looking at a flow chart with green and gray boxes and arrows, including a light bulb symbol indicating an idea.

Improve how it works

AI readiness and automation

Two people stand inside an observatory, looking up at a projected star map or constellation on the ceiling.

Prepare for what’s next

How we work

A woman holding a document stands next to a file box, with some additional folders nearby. There is a large digital screen displaying text with various icons of documents and question marks around it.

Data collection and analysis, interviews, observations, focus groups, surveys and best practice assessments

We build an objective view of how your operation actually runs.

01

Discovery

Three people near a computer screen with chat bubbles, one standing woman with black hair in a bun, sitting woman with black hair, and standing man with short hair, all engaged in conversation.

Regular client touchpoints, working sessions and future-state design workshops.

We listen, challenge and incorporate your input to align on what matters.

Communication and Collaboration

02

Businessman in suit interacts with digital data visualization featuring green circles and white dots.

A prioritized roadmap with value at stake tied to each opportunity.

We walk you through it, refine it and leave you with a plan you can execute.

03

Defined Path Forward

Logo of the Unitus Community Credit Union, featuring a stylized yellow U and the text 'un it us' with 'COMMUNITY CREDIT UNION' underneath.
Logo of Redwood Credit Union featuring stylized green tree icon and green text
"Accolade" logo with a teal, stylized 'A' and the word 'Accolade' in black text.
U.S. Department of Veterans Affairs logo featuring an eagle clutching the American flag, with the text 'VA' and 'U.S. Department of Veterans Affairs'.
General Dynamics logo "Information Technology" with 'GENERAL DYNAMICS' in large, blue font and 'Information Technology' in smaller, gray font.
Verint logo with the slogan "Powering Actionable Intelligence"
Bank of America logo with blue text and red and blue striped emblem.
IBM logo, stylized blue font on a black background.
Blue Cross Blue Shield logo with a blue shield with a staff and snake symbol, and a blue cross with a similar snake symbol inside, accompanied by the text 'BlueCross Blueshield' in black and white.
Logo of the Nationwide featuring a stylized white bird with outstretched wings on a black background.

What our clients have to say

  • "Steve worked wonderfully with our team and met the urgent needs the project demanded."

    -Maurice Sevigny, Head of Enterprise Architecture & Strategy at Servus Credit Union

  • "Demonstrating a keen understanding of our unique challenges and strengths, Steve crafted customized strategies that yieded remarkable results."

    -Tahasin Alam, CTO Belong Health

  • "It was clear from the start Steve had been doing this for years, as his approach was disciplined, thoughtful and far reaching."

    -Deena Otto, CEO Southland Credit Union

  • "Steve is one of the best among all people I have ever worked with."

    -Dave Woods, CXMachina

  • "Steve represents everything you would ask for in a consulting executive."

    -Shane Kent, Global CRO

  • "His professionalism and dedication to our project was awesome. I can’t recommend Steve highly enough."

    -Nick Pride, Call Center Manager Cengage

  • "I had the privilege of working with Steve during a CCaaS RFP process. Steve's guidance and expertise were invaluable."

    -Jeff Walker, CEO CredEvolv

  • "Steve conducted an assessment of our contact center, demonstrating professionalism and expertise every step of the way. His work is exceptional and highly recommended for anyone seeking to improve their contact center operations."

    -Linda Adler, VP Customer Service NBME